Support password incorrect!
Hello, I have just installed and configured LRR on a Kerlink iStation KerOS 5.11. After the final reboot I can no longer access the shell of the GW. I have changed the support password and documented it. Unfortunately, it seems that the GW no longer accepts
Wrong time for LoRaMAC DeviceTimeAns
Hello, I noticed an issue with the information sent by ThingPark Community (Product version 8.0, Application version 4.22.1). When a device sends the LoRaMAC DeviceTimeReq command, the server should respond with the DeviceTimeAns, which includes the time
Cannot onboard and delete Gateway
I onboarded a new gateway on TPE as usual but this time it got stuck at Initialization and cannot be online. I check the gateway at local and it already received internet, i had experience and did the onboarding successfully many times. Then i tried to
Problem add Gateway Milesight
Good afternoon, we are adding a milesight gateway and the following problem appears Conflict An unexpected error occurred while trying to handle your request. Please Please try the request again and contact your administrator if the problem persists.
Device not connecting: A DevNonce Attack
Hello Acility, We have designed our own LoRaWAN sensor module that seems to work on TTN and other LNS, but on your LNS we get the following error, see below picture. Could you elaborate on what the problem could be (we have an idea ourselves), and is
Hanged device once connected with Actility cloud
When I tried to attach MultiTech with Actility I download something called LRR on the gateway it was required from actility cloud then the gateway rebooted after that I didn’t attach with the gateway via Ethernet. I communicated with MultiTech Technical
Interop US915, test 4.2.1.1 failed (RxParamsSetupReq)
Hello All, Using interop tool for AN US915 device, I have a problem to run successfuly the 4.2.1 test. RxParamsSetup seems ok DevStatusReq on RX1 seems ok But the test fails on DevStatusReq sent on RX2. The DevStatusReq is sent on Rx2 using 923.3 MHz
Interop AU915, test (2.2.5 RX2 window) failed
Hello, While testing the AU915 device with Interop Engine, the test fails at 2.2.5. The error message is: "Ignore DevStatusReq because not sent through RX2... DevStatusReq unconfirmed downlink has been queued. Device did not respond to commands sent through
Connectors to application too slow on TPC
Hi, I first blamed my server capacity to deals with my LoRaWAN messages but I've found out that the problem might come from TPC (or TPX IoT FLow). I've set up two connectors with TPX IoT flow on two different servers : One MQTT connection to my HiveMQ
Fail to create MQTT connection
Hello! I am trying to create a mqtt connection but it report fail and was closed like the picture below. I used a mqtt client to check but fail to connect also. Please support me with this. Thank you.
Issue: Gateway met High Disk Usage.
Our gateway - Browan Pico Next L0006 was config LRR image to use on Actility Thingpark Enterprise and we tried access the gateway to check the issue but it was denied us SSH by root user. The issue may caused by something like the log files so we will
Authentication failed when creating a MQTT connection
Hello, I followed the user guide below to create a mqtt connection on Thinkpark Community. But for some reason, the server was not authorized to connect. Please support me this issue. Thank you!
Cannot connect Multitech Conduit to Thingpark
Hi, I have an issue connecting a Multitech conduit MTCAP gateway to Thingpark. I logged into "support" user to generate the certificate key pair, I used the public key when adding the base station to thingpark, but the gateway is still in initialization
Radio Error Kerlink Wirnet iStation
I have done everything and the gateway is connected to actility but I keep getting radio error, am I missing something here ?
Adding AT101-868 milesight tracker
Please help me to add my devices- milesight AT101 tracker. I can't find in menu list.
Remove Thingpark LRR from a Tektelic Gateway
I have done this command to remove the thingpark lrr and revert the original one. But, there is no such file directory and when I entered the reboot command , the IP address change. It still can connect to the SSH and tried to open the KonaFT but no gateway
Gemtek MiniHub not connecting to Community Thingpark
Hello, We bought from Thingpark Market a Gemtek MiniHub base station for which we setup the WiFi (solid green light on the base station LED), however it stays in "Initialization" state on the community Portal. Do you know how we might fix the issue ?
Cannot get access to Abeeway Device Manager (ADM)
Currently , I successful activate my smart badge but unfortunately it cannot access through ADM. As I following the guide which is set the URL as https://abeeway-eu-eco.thingpark.com:50540/ but the site cannot be reached. I also followed the Tunnel Interface
warning: Received (SF9) > Expected (SFnull) for FCntUp (1)
Hello I keep getting warning from my device registered at ThinkPark: Received (SF9) > Expected (SFnull) for FCntUp (1): PProbably did not comply to ADR command I do not understand the value SFnull. I guess there suppose to be a spreading factor value.
"Download the base station image" link is broken for Cisco IR1101
"Download the base station image" link is broken for Cisco IR1101 https://repository.community.thingpark.com/images?type=TPE_BS&ismBand=any&model=CISCO/IR1101.1&vendor=cisco This link provides the following: An error occurred while reading CGI reply (no
motorola MC-EDGE connection to Actility
I am trying to affiliate the motorola MC-EDGE to Actility but it does not work, the version does not appear in the LRR software version field, I don't know what I need to be able to affiliate it, can you please help me? Thank you very much.
Chirpstack packet transformer - "UPLINK_CODEC" "error"
We are trialing the "Chirpstack packet transformer" option for our MQTT connection however, with this enabled we get the following for any MAC data up commands: { "devEUI" : "xxxx", "deviceName" : "xxx", "type" : "UPLINK_CODEC", "error" : "either driverId
Device Update (PUT) failure using API (axios) and/or SwaggerUI
Hello, we face a problem trying to update a specified device field using the API. When we try to update the routeRefs using (PUT) /device/{deviceRef} with the new routeRefs json { "routeRefs": [ "XXXXX", "YYYYY" ] } server responds with "Request failed
Kerlink IFemtocell connected but Connection "Radio Error" and LoRaWAN Radio Status stop all the time
Hello, I flashed the image and the gateway Kerlink Ifemtoncell is connected now with Thingpark but the connections shows like "Radio Error" and LoRaWAN Radio Status stop all the time. I activate the radio but it goes stop some minutes then Also I tried
Password for the tool Suplog of the Base Station Binary
Hello, I just had a problem and I'm contacting you to ask for your help. When I started to configure my GW, on my free community server, I saw at some point that I had to have credentials to connect to a tool called "SUPLOG". But, I'm not an Actility
ADM : how to get the geo coordinates
I would like to know how to configure my Abeeway Micro Tracker V3 in order to see its geolocation coordinates in the ADM interface. According to the Device configuration, the Geolocation technologie mode is enabled and it's set to GPS, but I do not receive
Failed to retry TCURI from CUPS and Router rejected or retry limit reached
Hello, We pursued the official documentation [Implementation Steps - Easy LoRa Basics™ Station setup for Actility TPCP - ThingPark Community] to register the SX1307 IOT Starter Kit on Actility Console. However, after following all steps as per the documentation,
Gemtek/Browan WAPS-232N IOT Access Point
I have an IOT Access Point with opdk-3.00.27. I want to enable it on the ThingPark Enterprise of Actility, since I have already some sensors and one gateway there. I cannot establish a working connection with the gateway. Any ideas?
HTTP connection downlinks not sent
Hello Thingpark team, We are experimenting TP Entreprise with a few devices and gateways. Uplinks are transferred to our application server via a TP X IoT HTTP connection. We also use the url provided with the connection to send downlinks. It worked well
Connection error to Actility Thingpark Community via Basic Station
Hi, I have a Tektelic Kona Micro GW that I am trying to Actility Thingpark Community via Basic Station installed on the GW. It was working properly but now I see the following error: Aug 18 00:04:10 kona-micro tek_bstn[20379]: [DEBUG ] bridge_bstn_cups.c:1012
ThingPark Community Connection to IBM Watson IoT connection issue
Hi there, I wish to send data which is collected by sensors via TPC to IBM Watson IoT. I followed the instructions at public documentation (https://docs.thingpark.com/thingpark-x/latest/Connector/IBMWATSON/) . Paramaters that matched show at drawing
Strips AS923 not working properly
Hi I am testing the new Sensative Strips 1.0.4 SW (AS923 JP) using Actility with a Kerlink gateway (ifemtocell evolution) and running into problems. The symptoms are: difficult to join, several attempts are needed before success, also when sending confirmed
connection to azure IOT is 'stuck'
I have an Azure IOT connection that has been working for a few months without change. This morning at 3am (10 hours ago) it stopped. Azure is telling me that it is receiving no telemetry. When I visit the thingpark.io/iot-flow console I can see an event
Strips AS023-JP fails on first join, succeeds on next tries
Hi, I am running the new Sensative Strips Presence AS923 JP region with LoRaWAN version 1.0.4 on Actility with a Kerlink iFemtoCell-evolution-923. When the device is added to the LNS and sends a join request, it always fails on the first try. The second
Base Station connection error
Hi, our base station Kerlink Wirnet iStation 868 suddenly stopped sending data to Actility platform from friday 29/04/2022 night. The following actions have been performed: -switch off/on the device - no changes -device reset (kerosd -s and reboot), upgrade
Basics Station connection problem
Hi, my Basiscs Station GW (Rasp3 + IC880A) had been working without any issue. But suddenly connection with TPE server had been interrupted and could not connect again. 2022-03-09 22:12:53.975 [CUP:VERB] Retrieving update-info from CUPS https://community.thingpark.io:443...
How do connect other gateways to ThingParkEnterprise?
I'm trying to connect to ThingParkEnterprise using the Dragino LPS8 gateway, I can't find any URIs for base station connections, I think Dragino LPS8 gateway can't connect to it? Can you help me?
Payload generator
Hi, I would like to send a Downlink command via TTN to my Abeeway micro tracker V3, I have read the manual but I cannot understand how to create the code to be sent for the device setting. is there any payload generator available? Many thanks in adv
Cisco IXM stuck after reboot
Hi! I have a Cisco IXM gateway. I tried to install your LRR but after reboot, my gateway seems stuck and I can't do anything with it anymore. It shows the prompt "Marvell>>" when I console into it. How can this be fixed?
packet-forwarder firmware validation failed on Cisco IXM
I've installed pubkey but cannot install packet forwarder I get error packet-forwarder firmware validation failed