Hanged device once connected with Actility cloud

Hanged device once connected with Actility cloud

When I tried to attach MultiTech with Actility I download something called LRR on the gateway it was required from actility cloud then the gateway rebooted after that I didn’t attach with the gateway via Ethernet.

I communicated with MultiTech Technical Support and this is their response:

Once you have installed the Actility LRR they disable the Ethernet port.

You need to contact Actility and their support to ask them to unlock the port so you can then access the gateway.