Issue with Network Geolocation for Jooby Gateway and End-devices
Hello, Following our previous communication in ticket #116453 - resolved by enabling TLS SNI. We are now working on implementing Network Geolocation for our end-devices via our gateways. Currently, we are facing an issue where we do not receive any coordinates
Issues with Jooby Gateway (Basics Station) CUPS connection — SSL Fatal Alert
Hello Team, I am experiencing issues connecting a Jooby Outdoor Gateway LoRaWAN 400 EU to the ThingPark Community platform using the LoRa Basics Station protocol. Environment details: Platform: ThingPark Community Base Station Configuration: Manufacturer:
TTN Webhook failing
Hello, we recently started using compact trackers and had them integrated via TTN and the respective web hook. This did work well until about one week ago. Now web hook requests are failing in TTN with "This webhook has been deactivated due to several
Kerlin Gateway suplog password request
Hello, We have installed the image:TP_Enterprise_BS_Image_kerlink.KERL_NANO.1_any_EU-PROD_SAAS_2.8.73_8_v1.0.tar.gz to our Kerlink Wirnet ifemtocell. we need suplog password to finish LRR intallation.
Gateway didn't turn green
Hello, I would like to connect my new gateway on the thingpark community. I followed severals tutoral but at the end my gateway never made acknowledge and stayed in initialization mode (orange). I used a raspberry pi 5 with a LR1302 module of elecrow.
Network Survey tool intermittent display of Glamos Walker
We have used the glamos walker and it has displayed in the past the data points on the network survey tool. Sometimes it does not display any data points, but does show that it has data to show in upper left corner (see attached picture 336 data points)
Interop AS923 test 4.2.1.1 failed (RxParamsSetupReq)
Hi All, Using interop for testing AS923 Singapore, we encountered a problem while running test 4.2.1.1 RxParamsSetup seems ok( RX1_DR_OFFSET = 0; RX2_DR = 2; RX2_FREQ = 923.2) DevStatusReq on RX1 seems ok But the test fails on DevStatusReq sent on RX2.
Cannot add and delete Gateway
Today, I try to add a gateway, platform show the following ERROR. I noticed that someone else had raised a similar issue before.So I attempted to remove a gateway, and then the same problem reoccurred. So I logged onto the website ThingPark Services Status,
Interop EU863-870, test 1.2.2 failed ( OTAA Join Request / Join Accept )
Hi all, When I test my device, test 1.2.2 failed everytime. From the picture, we can see the fail test. You can see that the reasons for the two failures are the same, " It must have more than (6 seconds + worst case air time transmission) between two
Actility US915 Channel & frequency Error
Hello all, There I meet a question, the result is the interop test fail. Let's view this picture. In this picture, my module send data using Channel_15(US915 905.3MHz) everytime. Show as ThingPark Wireless Logger, we can see the details, the platform
Failed to connect SenseCAP M2 (Basics Station) - CUPS 400 Bad Request
Hello, I am trying to connect a Seeed Studio SenseCAP M2 gateway to the ThingPark Community platform and am consistently receiving a "400 Bad Request" error in my gateway logs. Gateway Details: Model: Seeed Studio SenseCAP M2 Packet Forwarder: LoRa Basics
Error during Downlink Encode with Custom Driver
All - I am testing my custom device driver with the community edition of ThingPark. Uplink Decoding and Downlink Decoding is working with no issues through the test tabs on the Driver Code pane. If I try to simulate Encode Downlink I see the following
Tektelic Kona Macro Gateway
Hi, wanna ask on the LRR-UUID for Tektelic Gateway which is Kona Macro. I try to use the SSH to get my gateway info such ssh support@ip gateway but I dont know the password. Then I ask Tektelic, they said it has no support account and they ask to refer
Interop EU863-870, test 3.2.1 failed ( ADR on unconfirmed uplink)
Hello All, Using interop tool for AN EU863-870 device, I have a problem to run successfuly the 3.2.1 test. 1. my device is as below: 2. For the test 3.2.1, seems to test LoRaWAN "data rate backoff" 3. From "Table 9" above picture(from LoRaWAN® L2 1.0.4
FUOTA stuck at stage 4/5 DataFragment
Hello Support, I'm testing the FUOTA service, binary file download campaign. The timesync, multicast session setup stages were successful, and my device (STM32WL) successfully switch to Class-C waiting for data fragments. But the device stays there forever
Problème d'activation de passerelle et de génération de clé publique sur ThingPark Community
Bonjour, Je rencontre des difficultés pour activer ma passerelle et générer la clé publique nécessaire sur la plateforme ThingPark Community. Malgré mes tentatives via l'interface web et en SSH avec PuTTY, je n'ai pas réussi à finaliser ces étapes. Je
Support password incorrect!
Hello, I have just installed and configured LRR on a Kerlink iStation KerOS 5.11. After the final reboot I can no longer access the shell of the GW. I have changed the support password and documented it. Unfortunately, it seems that the GW no longer accepts
How to connect Arduino MKR WAN 1310 to ThingPark Enterprise All In One using OTAA (No AppEUI field available)
I am currently using ThingPark Enterprise All In One version 2.1.1, installed on a Kerlink Wirnet iFemtoCell 923 LoRa gateway. Our company utilizes the Arduino MKR WAN 1310 for equipment condition monitoring, and we would like to connect it to ThingPark
Wrong time for LoRaMAC DeviceTimeAns
Hello, I noticed an issue with the information sent by ThingPark Community (Product version 8.0, Application version 4.22.1). When a device sends the LoRaMAC DeviceTimeReq command, the server should respond with the DeviceTimeAns, which includes the time
Cannot Access Context in Device Driver
According to the documenation at https://github.com/actility/device-catalog/tree/main/template/sample-vendor/drivers#driver-functions there should be a context available to use for storing a driver's historical data. However, I am unable to use the said
Cannot onboard and delete Gateway
I onboarded a new gateway on TPE as usual but this time it got stuck at Initialization and cannot be online. I check the gateway at local and it already received internet, i had experience and did the onboarding successfully many times. Then i tried to
Issue to connect my abeeway compact tracker
Hello, I cannot add my abeeway compact tracker to the thingpark server. I follow the procedure to add a abeeway connection "provisionning your trackers on Thingpark enterprise" and add my device. But I am stuck in initialization of my device. I tried
Adding Dragino TrackerD
Hello! Please add configuration to setup Dragino TrackerD.
Problem add Gateway Milesight
Good afternoon, we are adding a milesight gateway and the following problem appears Conflict An unexpected error occurred while trying to handle your request. Please Please try the request again and contact your administrator if the problem persists.
Device not connecting: A DevNonce Attack
Hello Acility, We have designed our own LoRaWAN sensor module that seems to work on TTN and other LNS, but on your LNS we get the following error, see below picture. Could you elaborate on what the problem could be (we have an idea ourselves), and is
Hanged device once connected with Actility cloud
When I tried to attach MultiTech with Actility I download something called LRR on the gateway it was required from actility cloud then the gateway rebooted after that I didn’t attach with the gateway via Ethernet. I communicated with MultiTech Technical
Interop US915, test 4.2.1.1 failed (RxParamsSetupReq)
Hello All, Using interop tool for AN US915 device, I have a problem to run successfuly the 4.2.1 test. RxParamsSetup seems ok DevStatusReq on RX1 seems ok But the test fails on DevStatusReq sent on RX2. The DevStatusReq is sent on Rx2 using 923.3 MHz
Interop AU915, test (2.2.5 RX2 window) failed
Hello, While testing the AU915 device with Interop Engine, the test fails at 2.2.5. The error message is: "Ignore DevStatusReq because not sent through RX2... DevStatusReq unconfirmed downlink has been queued. Device did not respond to commands sent through
Need address for TLS target from Gateway to Thingpark
I am trying to set up firewall rules for using TLS encryption from my onsite gateway's to both the community and US Production Thingpark servers. This is what my firewall is blocking but it is not a target that can be added to a firewall. The gateways
Connectors to application too slow on TPC
Hi, I first blamed my server capacity to deals with my LoRaWAN messages but I've found out that the problem might come from TPC (or TPX IoT FLow). I've set up two connectors with TPX IoT flow on two different servers : One MQTT connection to my HiveMQ
Fail to create MQTT connection
Hello! I am trying to create a mqtt connection but it report fail and was closed like the picture below. I used a mqtt client to check but fail to connect also. Please support me with this. Thank you.
Azure IoT Central Connection error events: Device null
We recently created an Azure IoT Central connection to route data from TPE to our IoT Central App and immediately started getting the following integration errors: error - Connection uplink failed: Uplink failed: Could not open device 24E124136C40XXXX
Issue: Gateway met High Disk Usage.
Our gateway - Browan Pico Next L0006 was config LRR image to use on Actility Thingpark Enterprise and we tried access the gateway to check the issue but it was denied us SSH by root user. The issue may caused by something like the log files so we will
Configuring Downlinks on Datacake
I'm trying to configure a connection for downlinks on Datacake, and I'm confronted with the dialog box below. There is a field for the "Target profile identifier." In the description, they say that the identifier "must already be configured within the
Authentication failed when creating a MQTT connection
Hello, I followed the user guide below to create a mqtt connection on Thinkpark Community. But for some reason, the server was not authorized to connect. Please support me this issue. Thank you!
Unable to add base station - A base station with the same LRR UUID already exists
Hello all! I´m trying to add a Cisco IXM base station to ThinkPark Platform but it gives me an error: The LRR UUID must be unique. A base station with the same LRR UUID already exists. Can the LRR UUID be changes? I´m new at this technology/solution.
Interop does not start the first Join test "it stays Queued"
Hello, All said in the Title, however here are some screenshots : - First shows the Joined test stucked as "queued" (interop screen), - Second, just to show that I tried several joins that were ok on Wireless logger. - PS: News from this morning, it seems
Thingpark Interrop Engine access
Hello all, Last year I could connect to ThingPark Interop Engine and make a few tries with it. I would like to renew some tests, by my Thingpark login/profile does not work anymore to connect to https://ecosystem.actility.com/interop/front/?page=Interop.
Cannot connect Multitech Conduit to Thingpark
Hi, I have an issue connecting a Multitech conduit MTCAP gateway to Thingpark. I logged into "support" user to generate the certificate key pair, I used the public key when adding the base station to thingpark, but the gateway is still in initialization
I keep getting this error on the Wirnet iStation Gateway when chaging the band to the EU863-870 (16 Channels) Band.
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