Support password incorrect!
Hello, I have just installed and configured LRR on a Kerlink iStation KerOS 5.11. After the final reboot I can no longer access the shell of the GW. I have changed the support password and documented it. Unfortunately, it seems that the GW no longer accepts
Gateway Kerlink iFemtocell not connect to ip 10.152.12.10 /10.152.22.10
The gateway does not connect to ip 10.152.12.10/10.152.22.10. if you set ip "lrc-dev.thingpark.com" in the Backhaul settings, the gateway connects, but the parameters from the server are not set (frequencies, turning on the radio module) https://doc
Radio Error Kerlink Wirnet iStation
I have done everything and the gateway is connected to actility but I keep getting radio error, am I missing something here ?
Failed to retry TCURI from CUPS and Router rejected or retry limit reached
Hello, We pursued the official documentation [Implementation Steps - Easy LoRa Basics™ Station setup for Actility TPCP - ThingPark Community] to register the SX1307 IOT Starter Kit on Actility Console. However, after following all steps as per the documentation,
motorola MC-EDGE connection to Actility
I am trying to affiliate the motorola MC-EDGE to Actility but it does not work, the version does not appear in the LRR software version field, I don't know what I need to be able to affiliate it, can you please help me? Thank you very much.
Minihub not connecting to ThingPark
Hi, we have bought from you a Gemtek/Browan Minihub gateway https://market.thingpark.com/gemtek-minihub-v1-5-wifi-indoor-lorawan-gateway.html Following your indications, it has been connected to a wifi network https://docs.thingpark.com/thingpark-enterprise/7.1/Content/BS-installation-guides/Configure-WiFi-connectivity.htm
"Download the base station image" link is broken for Cisco IR1101
"Download the base station image" link is broken for Cisco IR1101 https://repository.community.thingpark.com/images?type=TPE_BS&ismBand=any&model=CISCO/IR1101.1&vendor=cisco This link provides the following: An error occurred while reading CGI reply (no
Configuration Issue - Browan Micro Outdoor Gateway
Hello, Recently I acquired a pre-configured Browan Micro Outdoor Gateway. I connected it with my local network at home via ethernet cable but I cannot access it via SSH neither by AP. Can I get some support? Do I need to install any image on it?
Gemtek MiniHub not connecting to Community Thingpark
Hello, We bought from Thingpark Market a Gemtek MiniHub base station for which we setup the WiFi (solid green light on the base station LED), however it stays in "Initialization" state on the community Portal. Do you know how we might fix the issue ?
adding Tektelic Micro Gateway
After install the LRR , I send the 'reset' command . is it same with reboot command ? Thus , I have installed the 2.6.81 LRR onto my gateway and the original password Tektelic no longed works ,so how do I get the new SUPLOG password?
Unable to add base station - A base station with the same LRR UUID already exists
Hello all! I´m trying to add a Cisco IXM base station to ThinkPark Platform but it gives me an error: The LRR UUID must be unique. A base station with the same LRR UUID already exists. Can the LRR UUID be changes? I´m new at this technology/solution.
Password for the tool Suplog of the Base Station Binary
Hello, I just had a problem and I'm contacting you to ask for your help. When I started to configure my GW, on my free community server, I saw at some point that I had to have credentials to connect to a tool called "SUPLOG". But, I'm not an Actility
Cannot connect Multitech Conduit to Thingpark
Hi, I have an issue connecting a Multitech conduit MTCAP gateway to Thingpark. I logged into "support" user to generate the certificate key pair, I used the public key when adding the base station to thingpark, but the gateway is still in initialization
Issue: Gateway met High Disk Usage.
Our gateway - Browan Pico Next L0006 was config LRR image to use on Actility Thingpark Enterprise and we tried access the gateway to check the issue but it was denied us SSH by root user. The issue may caused by something like the log files so we will
unable to Connect Kerlink Istation Gateway to thingpark community throught (cellular network)
i have a kerlink istation gateway which is already integrated to the Thingpark community throught the ethernet interface but when i try to connect using SIM card (cellular network) its not working although all required parameters are there .
Kerlink IFemtocell connected but Connection "Radio Error" and LoRaWAN Radio Status stop all the time
Hello, I flashed the image and the gateway Kerlink Ifemtoncell is connected now with Thingpark but the connections shows like "Radio Error" and LoRaWAN Radio Status stop all the time. I activate the radio but it goes stop some minutes then Also I tried
Remove Thingpark LRR from a Tektelic Gateway
I have done this command to remove the thingpark lrr and revert the original one. But, there is no such file directory and when I entered the reboot command , the IP address change. It still can connect to the SSH and tried to open the KonaFT but no gateway
Advantech wise-6610 base station
I'm trying to connect the Advantech wise-6610 with the actility community platform. But when I try to download the Advantech wise-6610 Base station it states that the resource is currently unavailable. When will this be available?
Getting LLR image for Milesight
Hi, I'm trying to get the LLR image for my Milesight UG65, but i'm having this error. I've been getting the same message for the past 3 days, and am unable to set it up in my account. Please advice
Connection error to Actility Thingpark Community via Basic Station
Hi, I have a Tektelic Kona Micro GW that I am trying to Actility Thingpark Community via Basic Station installed on the GW. It was working properly but now I see the following error: Aug 18 00:04:10 kona-micro tek_bstn[20379]: [DEBUG ] bridge_bstn_cups.c:1012
packet-forwarder firmware validation failed on Cisco IXM
I've installed pubkey but cannot install packet forwarder I get error packet-forwarder firmware validation failed
Issues with Adding base station
Hi, I am trying to setup a base station on the thingpark community but it seems like the gateway is not getting active. I am using the gateway cloudgate from option. On the status page, I can see that the gateway is in not connected state, the radio in
Hanged device once connected with Actility cloud
When I tried to attach MultiTech with Actility I download something called LRR on the gateway it was required from actility cloud then the gateway rebooted after that I didn’t attach with the gateway via Ethernet. I communicated with MultiTech Technical
Cisco IXM stuck after reboot
Hi! I have a Cisco IXM gateway. I tried to install your LRR but after reboot, my gateway seems stuck and I can't do anything with it anymore. It shows the prompt "Marvell>>" when I console into it. How can this be fixed?
Cannot delete Gateway
Since last update i am trying to delete a Gateway and that's not possible. I get this Error An unexpected error occurred while trying to handle your request. Please retry the request and contact your administrator if this problem persists. Error details:
Problème d'activation de passerelle et de génération de clé publique sur ThingPark Community
Bonjour, Je rencontre des difficultés pour activer ma passerelle et générer la clé publique nécessaire sur la plateforme ThingPark Community. Malgré mes tentatives via l'interface web et en SSH avec PuTTY, je n'ai pas réussi à finaliser ces étapes. Je
Base Station connection error
Hi, our base station Kerlink Wirnet iStation 868 suddenly stopped sending data to Actility platform from friday 29/04/2022 night. The following actions have been performed: -switch off/on the device - no changes -device reset (kerosd -s and reboot), upgrade
How do connect other gateways to ThingParkEnterprise?
I'm trying to connect to ThingParkEnterprise using the Dragino LPS8 gateway, I can't find any URIs for base station connections, I think Dragino LPS8 gateway can't connect to it? Can you help me?
Need address for TLS target from Gateway to Thingpark
I am trying to set up firewall rules for using TLS encryption from my onsite gateway's to both the community and US Production Thingpark servers. This is what my firewall is blocking but it is not a target that can be added to a firewall. The gateways
Activate class B Gateway
In the base station configuration I have class B with an error according to the documentation in advanced it can be activated but it does not appear or the other thing is that there is no gps receiver I have images but the platform does not let me attach
Gemtek/Browan WAPS-232N IOT Access Point
I have an IOT Access Point with opdk-3.00.27. I want to enable it on the ThingPark Enterprise of Actility, since I have already some sensors and one gateway there. I cannot establish a working connection with the gateway. Any ideas?
I keep getting this error on the Wirnet iStation Gateway when chaging the band to the EU863-870 (16 Channels) Band.
Revert Browan Micro LoRaWAN Gateway to original (Browan) configuration
Can you please help me to revert my Browan Micro GW to its original configuration - I bought it from the ThingPark Store and it came configured for ThingPark Community, but I would like to use it with my own backend instead. Thank you in advance
Problem add Gateway Milesight
Good afternoon, we are adding a milesight gateway and the following problem appears Conflict An unexpected error occurred while trying to handle your request. Please Please try the request again and contact your administrator if the problem persists.
Authentication failed when creating a MQTT connection
Hello, I followed the user guide below to create a mqtt connection on Thinkpark Community. But for some reason, the server was not authorized to connect. Please support me this issue. Thank you!
Negatie SNR with UfiSpace gateway
Hello I have problem with data lost in communication with UfiSpace gateway. The download data lost is sometime about 20%. The download massages parameters on end device are SNR: -9 dB and RSSI: -71 dBm. I have read the SNR should be positive to sucessfull
Cannot onboard and delete Gateway
I onboarded a new gateway on TPE as usual but this time it got stuck at Initialization and cannot be online. I check the gateway at local and it already received internet, i had experience and did the onboarding successfully many times. Then i tried to
Tracker not found
I am facing problem which my smart badge could not find using Abeeway Apps tracker. I already followed the instruction of the article about " tracker not found " but still it does not appear. Is it because I open the ADM also? or need to upgrade the MCU
Basics Station connection problem
Hi, my Basiscs Station GW (Rasp3 + IC880A) had been working without any issue. But suddenly connection with TPE server had been interrupted and could not connect again. 2022-03-09 22:12:53.975 [CUP:VERB] Retrieving update-info from CUPS https://community.thingpark.io:443...