UFIspace Gateway with ThingPark – No Basic Station & No SSH Access
Hi , I have a GPE810U (UFIspace) gateway that I got from my university teacher. It was originally purchased from Actility several years ago but has been disabled for about a year because the service was not renewed. Now, I’m trying to set it up with ThingPark,
Support password incorrect!
Hello, I have just installed and configured LRR on a Kerlink iStation KerOS 5.11. After the final reboot I can no longer access the shell of the GW. I have changed the support password and documented it. Unfortunately, it seems that the GW no longer accepts
MultiTech Conduit has radio error
I moved my MultiTech conduit gateway from a dev environment to my community platform. It worked fine on dev platform with RF_EU868_2015 as RF Region which is not available on community platform. The gateway is having the same network connection as before,
Cannot onboard and delete Gateway
I onboarded a new gateway on TPE as usual but this time it got stuck at Initialization and cannot be online. I check the gateway at local and it already received internet, i had experience and did the onboarding successfully many times. Then i tried to
Problem add Gateway Milesight
Good afternoon, we are adding a milesight gateway and the following problem appears Conflict An unexpected error occurred while trying to handle your request. Please Please try the request again and contact your administrator if the problem persists.
Hanged device once connected with Actility cloud
When I tried to attach MultiTech with Actility I download something called LRR on the gateway it was required from actility cloud then the gateway rebooted after that I didn’t attach with the gateway via Ethernet. I communicated with MultiTech Technical
LTE connection
good morning I hope you are well I have a question regarding the LTE connection, in the status field it appears that the status is "Not connected", and I don't understand why. In the interfaces field I get the IP address of the sim card that I have in
Need address for TLS target from Gateway to Thingpark
I am trying to set up firewall rules for using TLS encryption from my onsite gateway's to both the community and US Production Thingpark servers. This is what my firewall is blocking but it is not a target that can be added to a firewall. The gateways
Radio Error on Conduit
I've been trying to test ThingParkCommunity with my Conduit IP67 BS, but after I got to connect it to TPC it displays a "Radio Error" message, I've read other topics in the forum and I think it may be that ports 21 and 22 are not open on my network. Right
Removing ThingPark LRR
I added a Multitech Conduit gateway to ThingPark by flashing the firmware provided. How do I rollback to the original Multitech firmware? I only have access to SUPLOG
Issue: Gateway met High Disk Usage.
Our gateway - Browan Pico Next L0006 was config LRR image to use on Actility Thingpark Enterprise and we tried access the gateway to check the issue but it was denied us SSH by root user. The issue may caused by something like the log files so we will
What is client_id and client_secret
ive tried to put in me email and password but it still does not work. May i know what is needed?
Connect Multitech conduit through basics station and cups
Hi, I am connecting a Multitech conduit to thingpark community using Basics station. I have setup the URI, Station config, and get the server cert from "https://www.amazontrust.com/repository/AmazonRootCA1.pem" as in the pic: But the base station in thingpark
Connecting a Cisco IXM with a Thingpark community account
I have a Cisco IXM and I am trying to connect using a Community account. I need to know what the entries are that I need to add using the SUPLOG utility backhaul settings. I am not sure what host name to use.
Authentication failed when creating a MQTT connection
Hello, I followed the user guide below to create a mqtt connection on Thinkpark Community. But for some reason, the server was not authorized to connect. Please support me this issue. Thank you!
Interop US915: Too many uplink packets to validate test
We are having difficulty running the N° test without a hitch. It works once in 4 or 5. We often get the error: "Too many uplink packets to validate test" See screenshot below. Note that we know that one of the frequencies is not listened to here (903.000MHz
Base station With Multitech gateway
How can I get the (Server Cert, Gateway Cert and Gateway key)
Unable to add base station - A base station with the same LRR UUID already exists
Hello all! I´m trying to add a Cisco IXM base station to ThinkPark Platform but it gives me an error: The LRR UUID must be unique. A base station with the same LRR UUID already exists. Can the LRR UUID be changes? I´m new at this technology/solution.
Cannot connect Multitech Conduit to Thingpark
Hi, I have an issue connecting a Multitech conduit MTCAP gateway to Thingpark. I logged into "support" user to generate the certificate key pair, I used the public key when adding the base station to thingpark, but the gateway is still in initialization
Basics Station and CUPS, LNS: Certificate problems
I use a Miromico Gateway MiroEdge, where no image is provided. I tried to use the Basics Station Setup, but I fail with the authentification. I have these options to provide the certificates: I created the AmazonRootCA1 on the gateway and put it into
I keep getting this error on the Wirnet iStation Gateway when chaging the band to the EU863-870 (16 Channels) Band.
Radio Error Kerlink Wirnet iStation
I have done everything and the gateway is connected to actility but I keep getting radio error, am I missing something here ?
Configuration of Abeeway trackers usin ADM
Hello there. I've an access to ADM but how can i insert devices to it. I do search to find the devices but with no success. Should the devices be registered by the support first? I have a smart Padge and a compact tracker. Thanks
Tektelic Kona Micro Cellular not Applying/comitting
I have a Tektelic Knoa Micro that successfully brings data back over ethernet but not over cellular. I am selecting wwan0 and then confirm. The config lists modified but when I hit apply it says please wait and never changes. Screenshots attached.
Negatie SNR with UfiSpace gateway
Hello I have problem with data lost in communication with UfiSpace gateway. The download data lost is sometime about 20%. The download massages parameters on end device are SNR: -9 dB and RSSI: -71 dBm. I have read the SNR should be positive to sucessfull
Activate class B Gateway
In the base station configuration I have class B with an error according to the documentation in advanced it can be activated but it does not appear or the other thing is that there is no gps receiver I have images but the platform does not let me attach
Remove Thingpark LRR from a Tektelic Gateway
I have done this command to remove the thingpark lrr and revert the original one. But, there is no such file directory and when I entered the reboot command , the IP address change. It still can connect to the SSH and tried to open the KonaFT but no gateway
SUPLOG password
Could support please send me the SUPLOG password please to my email. I am using the Community version of TPE with Multilink 1.5 AP which I have updated to use the Actility LRR. Thanks in advance.
Tracker not found
I am facing problem which my smart badge could not find using Abeeway Apps tracker. I already followed the instruction of the article about " tracker not found " but still it does not appear. Is it because I open the ADM also? or need to upgrade the MCU
Gemtek MiniHub not connecting to Community Thingpark
Hello, We bought from Thingpark Market a Gemtek MiniHub base station for which we setup the WiFi (solid green light on the base station LED), however it stays in "Initialization" state on the community Portal. Do you know how we might fix the issue ?
adding Tektelic Micro Gateway
After install the LRR , I send the 'reset' command . is it same with reboot command ? Thus , I have installed the 2.6.81 LRR onto my gateway and the original password Tektelic no longed works ,so how do I get the new SUPLOG password?
Kerlink Gateway to Thing Park network
Hi, I need to add the Kerlink wirnet iFemtoCell gateway to the Thingpark network server. Do you have any documentation available for that??
Add Dragino DLOS8N gateway to Thingpark Enterprise
Hi Team, I want to add Dragino DLOS8N gateway to Thingpark Enterprise but on the create gateway page, I don't see any option to choose Dragino. So can I use Generic option to add this kind of Gateway.?
Tektelic Enterprise GW
I have installed the 2.6.79 LRR onto my gateway and the original password Tektelic no longed works, how do I get the new SUPLOG password?
Issues with Adding base station
Hi, I am trying to setup a base station on the thingpark community but it seems like the gateway is not getting active. I am using the gateway cloudgate from option. On the status page, I can see that the gateway is in not connected state, the radio in
"Download the base station image" link is broken for Cisco IR1101
"Download the base station image" link is broken for Cisco IR1101 https://repository.community.thingpark.com/images?type=TPE_BS&ismBand=any&model=CISCO/IR1101.1&vendor=cisco This link provides the following: An error occurred while reading CGI reply (no
remove my old account ?
Hi, When I tried to login into TPCP, I can't do it because the login page rejected me. I think because I haven't login for about 1 years or more. The forgot password operation didn't work. I don't know why. So, I decided to recreate my account. Then,
motorola MC-EDGE connection to Actility
I am trying to affiliate the motorola MC-EDGE to Actility but it does not work, the version does not appear in the LRR software version field, I don't know what I need to be able to affiliate it, can you please help me? Thank you very much.
Kerlink Wirenet SOP4 SUPLOG password ?
Hello. I am configuring Kerlink Wirenet SOP4. Can't find SUPLOG password. Please tell me what is the password? Image: TP_Enterprise_BS_Image_kerlink.KERL_WIR2.1_any_TPCP_SAAS_2.4.77_v2.0_no-keygen.tar.gz Thanks.
Getting LLR image for Milesight
Hi, I'm trying to get the LLR image for my Milesight UG65, but i'm having this error. I've been getting the same message for the past 3 days, and am unable to set it up in my account. Please advice
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