Tracker not found

Tracker not found

I am facing problem which my smart badge could not find using Abeeway Apps tracker. I already followed the instruction of the article about " tracker not found "  but still it does not appear. Is it because  I open the ADM also? or need to upgrade the MCU firmware? How to make configuration as BLE and know the smart badge already has Bluetooth connection because I also have seen if the device appear but it was not. For your information, the  Abeeway apps tracker version is 1.0.3. Kindly advise what should be done .
Thank you.