Support password incorrect!
Hello, I have just installed and configured LRR on a Kerlink iStation KerOS 5.11. After the final reboot I can no longer access the shell of the GW. I have changed the support password and documented it. Unfortunately, it seems that the GW no longer accepts
Gateway Kerlink iFemtocell not connect to ip 10.152.12.10 /10.152.22.10
The gateway does not connect to ip 10.152.12.10/10.152.22.10. if you set ip "lrc-dev.thingpark.com" in the Backhaul settings, the gateway connects, but the parameters from the server are not set (frequencies, turning on the radio module) https://doc
Strips AS923 not working properly
Hi I am testing the new Sensative Strips 1.0.4 SW (AS923 JP) using Actility with a Kerlink gateway (ifemtocell evolution) and running into problems. The symptoms are: difficult to join, several attempts are needed before success, also when sending confirmed
Radio Error Kerlink Wirnet iStation
I have done everything and the gateway is connected to actility but I keep getting radio error, am I missing something here ?
Failed to retry TCURI from CUPS and Router rejected or retry limit reached
Hello, We pursued the official documentation [Implementation Steps - Easy LoRa Basics™ Station setup for Actility TPCP - ThingPark Community] to register the SX1307 IOT Starter Kit on Actility Console. However, after following all steps as per the documentation,
Cannot add and delete Gateway
Today, I try to add a gateway, platform show the following ERROR. I noticed that someone else had raised a similar issue before.So I attempted to remove a gateway, and then the same problem reoccurred. So I logged onto the website ThingPark Services Status,
connection to azure IOT is 'stuck'
I have an Azure IOT connection that has been working for a few months without change. This morning at 3am (10 hours ago) it stopped. Azure is telling me that it is receiving no telemetry. When I visit the thingpark.io/iot-flow console I can see an event
Interop US915, test 4.2.1.1 failed (RxParamsSetupReq)
Hello All, Using interop tool for AN US915 device, I have a problem to run successfuly the 4.2.1 test. RxParamsSetup seems ok DevStatusReq on RX1 seems ok But the test fails on DevStatusReq sent on RX2. The DevStatusReq is sent on Rx2 using 923.3 MHz
Interop does not start the first Join test "it stays Queued"
Hello, All said in the Title, however here are some screenshots : - First shows the Joined test stucked as "queued" (interop screen), - Second, just to show that I tried several joins that were ok on Wireless logger. - PS: News from this morning, it seems
Adding AT101-868 milesight tracker
Please help me to add my devices- milesight AT101 tracker. I can't find in menu list.
motorola MC-EDGE connection to Actility
I am trying to affiliate the motorola MC-EDGE to Actility but it does not work, the version does not appear in the LRR software version field, I don't know what I need to be able to affiliate it, can you please help me? Thank you very much.
Issue with Network Geolocation for Jooby Gateway and End-devices
Hello, Following our previous communication in ticket #116453 - resolved by enabling TLS SNI. We are now working on implementing Network Geolocation for our end-devices via our gateways. Currently, we are facing an issue where we do not receive any coordinates
Configuring Downlinks on Datacake
I'm trying to configure a connection for downlinks on Datacake, and I'm confronted with the dialog box below. There is a field for the "Target profile identifier." In the description, they say that the identifier "must already be configured within the
ADM : how to get the geo coordinates
I would like to know how to configure my Abeeway Micro Tracker V3 in order to see its geolocation coordinates in the ADM interface. According to the Device configuration, the Geolocation technologie mode is enabled and it's set to GPS, but I do not receive
Minihub not connecting to ThingPark
Hi, we have bought from you a Gemtek/Browan Minihub gateway https://market.thingpark.com/gemtek-minihub-v1-5-wifi-indoor-lorawan-gateway.html Following your indications, it has been connected to a wifi network https://docs.thingpark.com/thingpark-enterprise/7.1/Content/BS-installation-guides/Configure-WiFi-connectivity.htm
Failed to connect SenseCAP M2 (Basics Station) - CUPS 400 Bad Request
Hello, I am trying to connect a Seeed Studio SenseCAP M2 gateway to the ThingPark Community platform and am consistently receiving a "400 Bad Request" error in my gateway logs. Gateway Details: Model: Seeed Studio SenseCAP M2 Packet Forwarder: LoRa Basics
Kerlin Gateway suplog password request
Hello, We have installed the image:TP_Enterprise_BS_Image_kerlink.KERL_NANO.1_any_EU-PROD_SAAS_2.8.73_8_v1.0.tar.gz to our Kerlink Wirnet ifemtocell. we need suplog password to finish LRR intallation.
"Download the base station image" link is broken for Cisco IR1101
"Download the base station image" link is broken for Cisco IR1101 https://repository.community.thingpark.com/images?type=TPE_BS&ismBand=any&model=CISCO/IR1101.1&vendor=cisco This link provides the following: An error occurred while reading CGI reply (no
Problems Spectrum Analysis
Good morning, we have problems for network tests using Spectrum Analysis, when the scan is generated at the gateway, it generates an empty csv file where the graph is not shown, obviously I have attached images
TTN Webhook failing
Hello, we recently started using compact trackers and had them integrated via TTN and the respective web hook. This did work well until about one week ago. Now web hook requests are failing in TTN with "This webhook has been deactivated due to several
Configuration Issue - Browan Micro Outdoor Gateway
Hello, Recently I acquired a pre-configured Browan Micro Outdoor Gateway. I connected it with my local network at home via ethernet cable but I cannot access it via SSH neither by AP. Can I get some support? Do I need to install any image on it?
API does not return appKey
Hi, I'm using the "ThingPark Enterprise - Dx-Core API" and "GET /devices". The API works and I get a response, but I wish to also retrieve the device appKeys in this API call. It does not include this data in the response, but it does include devEui,
Tektelic Kona Macro Gateway
Hi, wanna ask on the LRR-UUID for Tektelic Gateway which is Kona Macro. I try to use the SSH to get my gateway info such ssh support@ip gateway but I dont know the password. Then I ask Tektelic, they said it has no support account and they ask to refer
Gemtek MiniHub not connecting to Community Thingpark
Hello, We bought from Thingpark Market a Gemtek MiniHub base station for which we setup the WiFi (solid green light on the base station LED), however it stays in "Initialization" state on the community Portal. Do you know how we might fix the issue ?
Error during Downlink Encode with Custom Driver
All - I am testing my custom device driver with the community edition of ThingPark. Uplink Decoding and Downlink Decoding is working with no issues through the test tabs on the Driver Code pane. If I try to simulate Encode Downlink I see the following
adding Tektelic Micro Gateway
After install the LRR , I send the 'reset' command . is it same with reboot command ? Thus , I have installed the 2.6.81 LRR onto my gateway and the original password Tektelic no longed works ,so how do I get the new SUPLOG password?
Device data cant be processed and unexpected Downlinks for SF
Hi, one of my device (EA79E055D0365B08) is sending data via GWs( 1000098E and 1000063C) with good reception (RSSI : -77 & -81 respectively) at SF7. But recently (I guess last 3 weeks) I got following email: Device EA79E055D0365B08: Node uses higher data
Unable to add base station - A base station with the same LRR UUID already exists
Hello all! I´m trying to add a Cisco IXM base station to ThinkPark Platform but it gives me an error: The LRR UUID must be unique. A base station with the same LRR UUID already exists. Can the LRR UUID be changes? I´m new at this technology/solution.
Password for the tool Suplog of the Base Station Binary
Hello, I just had a problem and I'm contacting you to ask for your help. When I started to configure my GW, on my free community server, I saw at some point that I had to have credentials to connect to a tool called "SUPLOG". But, I'm not an Actility
Device Update (PUT) failure using API (axios) and/or SwaggerUI
Hello, we face a problem trying to update a specified device field using the API. When we try to update the routeRefs using (PUT) /device/{deviceRef} with the new routeRefs json { "routeRefs": [ "XXXXX", "YYYYY" ] } server responds with "Request failed
Connectors to application too slow on TPC
Hi, I first blamed my server capacity to deals with my LoRaWAN messages but I've found out that the problem might come from TPC (or TPX IoT FLow). I've set up two connectors with TPX IoT flow on two different servers : One MQTT connection to my HiveMQ
Azure IoT Central Connection error events: Device null
We recently created an Azure IoT Central connection to route data from TPE to our IoT Central App and immediately started getting the following integration errors: error - Connection uplink failed: Uplink failed: Could not open device 24E124136C40XXXX
Integrating sensor data with Power BI
Hello everyone, I'm currently working on connecting my sensor to a LoRaWAN gateway, and I'm configuring it within Actility ThingPark Enterprise. My goal is to visualize the sensor data on a Power BI dashboard. In Power BI, I've created a push URL, which
Cannot connect Multitech Conduit to Thingpark
Hi, I have an issue connecting a Multitech conduit MTCAP gateway to Thingpark. I logged into "support" user to generate the certificate key pair, I used the public key when adding the base station to thingpark, but the gateway is still in initialization
Issue: Gateway met High Disk Usage.
Our gateway - Browan Pico Next L0006 was config LRR image to use on Actility Thingpark Enterprise and we tried access the gateway to check the issue but it was denied us SSH by root user. The issue may caused by something like the log files so we will
unable to Connect Kerlink Istation Gateway to thingpark community throught (cellular network)
i have a kerlink istation gateway which is already integrated to the Thingpark community throught the ethernet interface but when i try to connect using SIM card (cellular network) its not working although all required parameters are there .
Kerlink IFemtocell connected but Connection "Radio Error" and LoRaWAN Radio Status stop all the time
Hello, I flashed the image and the gateway Kerlink Ifemtoncell is connected now with Thingpark but the connections shows like "Radio Error" and LoRaWAN Radio Status stop all the time. I activate the radio but it goes stop some minutes then Also I tried
HTTP connection downlinks not sent
Hello Thingpark team, We are experimenting TP Entreprise with a few devices and gateways. Uplinks are transferred to our application server via a TP X IoT HTTP connection. We also use the url provided with the connection to send downlinks. It worked well
MQTT Broker
Hello, Our MQTT broker no more transmitted the downlinks whereas we are well subscribed to this topic. Do you have an explanation ? THanks in advance,
ThingPark Community Connection to IBM Watson IoT connection issue
Hi there, I wish to send data which is collected by sensors via TPC to IBM Watson IoT. I followed the instructions at public documentation (https://docs.thingpark.com/thingpark-x/latest/Connector/IBMWATSON/) . Paramaters that matched show at drawing
Next Page