Kerlin Gateway suplog password request
Hello, We have installed the image:TP_Enterprise_BS_Image_kerlink.KERL_NANO.1_any_EU-PROD_SAAS_2.8.73_8_v1.0.tar.gz to our Kerlink Wirnet ifemtocell. we need suplog password to finish LRR intallation.
Support password incorrect!
Hello, I have just installed and configured LRR on a Kerlink iStation KerOS 5.11. After the final reboot I can no longer access the shell of the GW. I have changed the support password and documented it. Unfortunately, it seems that the GW no longer accepts
Cannot onboard and delete Gateway
I onboarded a new gateway on TPE as usual but this time it got stuck at Initialization and cannot be online. I check the gateway at local and it already received internet, i had experience and did the onboarding successfully many times. Then i tried to
Problem add Gateway Milesight
Good afternoon, we are adding a milesight gateway and the following problem appears Conflict An unexpected error occurred while trying to handle your request. Please Please try the request again and contact your administrator if the problem persists.
Hanged device once connected with Actility cloud
When I tried to attach MultiTech with Actility I download something called LRR on the gateway it was required from actility cloud then the gateway rebooted after that I didn’t attach with the gateway via Ethernet. I communicated with MultiTech Technical
Issue: Gateway met High Disk Usage.
Our gateway - Browan Pico Next L0006 was config LRR image to use on Actility Thingpark Enterprise and we tried access the gateway to check the issue but it was denied us SSH by root user. The issue may caused by something like the log files so we will
Authentication failed when creating a MQTT connection
Hello, I followed the user guide below to create a mqtt connection on Thinkpark Community. But for some reason, the server was not authorized to connect. Please support me this issue. Thank you!
Cannot connect Multitech Conduit to Thingpark
Hi, I have an issue connecting a Multitech conduit MTCAP gateway to Thingpark. I logged into "support" user to generate the certificate key pair, I used the public key when adding the base station to thingpark, but the gateway is still in initialization
Radio Error Kerlink Wirnet iStation
I have done everything and the gateway is connected to actility but I keep getting radio error, am I missing something here ?
Remove Thingpark LRR from a Tektelic Gateway
I have done this command to remove the thingpark lrr and revert the original one. But, there is no such file directory and when I entered the reboot command , the IP address change. It still can connect to the SSH and tried to open the KonaFT but no gateway
Gemtek MiniHub not connecting to Community Thingpark
Hello, We bought from Thingpark Market a Gemtek MiniHub base station for which we setup the WiFi (solid green light on the base station LED), however it stays in "Initialization" state on the community Portal. Do you know how we might fix the issue ?
"Download the base station image" link is broken for Cisco IR1101
"Download the base station image" link is broken for Cisco IR1101 https://repository.community.thingpark.com/images?type=TPE_BS&ismBand=any&model=CISCO/IR1101.1&vendor=cisco This link provides the following: An error occurred while reading CGI reply (no
motorola MC-EDGE connection to Actility
I am trying to affiliate the motorola MC-EDGE to Actility but it does not work, the version does not appear in the LRR software version field, I don't know what I need to be able to affiliate it, can you please help me? Thank you very much.
Kerlink IFemtocell connected but Connection "Radio Error" and LoRaWAN Radio Status stop all the time
Hello, I flashed the image and the gateway Kerlink Ifemtoncell is connected now with Thingpark but the connections shows like "Radio Error" and LoRaWAN Radio Status stop all the time. I activate the radio but it goes stop some minutes then Also I tried
Password for the tool Suplog of the Base Station Binary
Hello, I just had a problem and I'm contacting you to ask for your help. When I started to configure my GW, on my free community server, I saw at some point that I had to have credentials to connect to a tool called "SUPLOG". But, I'm not an Actility
Failed to retry TCURI from CUPS and Router rejected or retry limit reached
Hello, We pursued the official documentation [Implementation Steps - Easy LoRa Basics™ Station setup for Actility TPCP - ThingPark Community] to register the SX1307 IOT Starter Kit on Actility Console. However, after following all steps as per the documentation,
Gemtek/Browan WAPS-232N IOT Access Point
I have an IOT Access Point with opdk-3.00.27. I want to enable it on the ThingPark Enterprise of Actility, since I have already some sensors and one gateway there. I cannot establish a working connection with the gateway. Any ideas?
Connection error to Actility Thingpark Community via Basic Station
Hi, I have a Tektelic Kona Micro GW that I am trying to Actility Thingpark Community via Basic Station installed on the GW. It was working properly but now I see the following error: Aug 18 00:04:10 kona-micro tek_bstn[20379]: [DEBUG ] bridge_bstn_cups.c:1012
Base Station connection error
Hi, our base station Kerlink Wirnet iStation 868 suddenly stopped sending data to Actility platform from friday 29/04/2022 night. The following actions have been performed: -switch off/on the device - no changes -device reset (kerosd -s and reboot), upgrade
Basics Station connection problem
Hi, my Basiscs Station GW (Rasp3 + IC880A) had been working without any issue. But suddenly connection with TPE server had been interrupted and could not connect again. 2022-03-09 22:12:53.975 [CUP:VERB] Retrieving update-info from CUPS https://community.thingpark.io:443...
How do connect other gateways to ThingParkEnterprise?
I'm trying to connect to ThingParkEnterprise using the Dragino LPS8 gateway, I can't find any URIs for base station connections, I think Dragino LPS8 gateway can't connect to it? Can you help me?
Cisco IXM stuck after reboot
Hi! I have a Cisco IXM gateway. I tried to install your LRR but after reboot, my gateway seems stuck and I can't do anything with it anymore. It shows the prompt "Marvell>>" when I console into it. How can this be fixed?
packet-forwarder firmware validation failed on Cisco IXM
I've installed pubkey but cannot install packet forwarder I get error packet-forwarder firmware validation failed