Gateway didn't turn green
Hello, I would like to connect my new gateway on the thingpark community. I followed severals tutoral but at the end my gateway never made acknowledge and stayed in initialization mode (orange). I used a raspberry pi 5 with a LR1302 module of elecrow.
Actility US915 Channel & frequency Error
Hello all, There I meet a question, the result is the interop test fail. Let's view this picture. In this picture, my module send data using Channel_15(US915 905.3MHz) everytime. Show as ThingPark Wireless Logger, we can see the details, the platform
Failed to connect SenseCAP M2 (Basics Station) - CUPS 400 Bad Request
Hello, I am trying to connect a Seeed Studio SenseCAP M2 gateway to the ThingPark Community platform and am consistently receiving a "400 Bad Request" error in my gateway logs. Gateway Details: Model: Seeed Studio SenseCAP M2 Packet Forwarder: LoRa Basics
FUOTA stuck at stage 4/5 DataFragment
Hello Support, I'm testing the FUOTA service, binary file download campaign. The timesync, multicast session setup stages were successful, and my device (STM32WL) successfully switch to Class-C waiting for data fragments. But the device stays there forever
Problème d'activation de passerelle et de génération de clé publique sur ThingPark Community
Bonjour, Je rencontre des difficultés pour activer ma passerelle et générer la clé publique nécessaire sur la plateforme ThingPark Community. Malgré mes tentatives via l'interface web et en SSH avec PuTTY, je n'ai pas réussi à finaliser ces étapes. Je
Issue to connect my abeeway compact tracker
Hello, I cannot add my abeeway compact tracker to the thingpark server. I follow the procedure to add a abeeway connection "provisionning your trackers on Thingpark enterprise" and add my device. But I am stuck in initialization of my device. I tried
Unable to add base station - A base station with the same LRR UUID already exists
Hello all! I´m trying to add a Cisco IXM base station to ThinkPark Platform but it gives me an error: The LRR UUID must be unique. A base station with the same LRR UUID already exists. Can the LRR UUID be changes? I´m new at this technology/solution.
Negatie SNR with UfiSpace gateway
Hello I have problem with data lost in communication with UfiSpace gateway. The download data lost is sometime about 20%. The download massages parameters on end device are SNR: -9 dB and RSSI: -71 dBm. I have read the SNR should be positive to sucessfull
Problems Spectrum Analysis
Good morning, we have problems for network tests using Spectrum Analysis, when the scan is generated at the gateway, it generates an empty csv file where the graph is not shown, obviously I have attached images
milesight add device problem
Hi. I want to add milesight device(sensor) on thingpark. But i can't find milesight manufacture
Issues with Adding base station
Hi, I am trying to setup a base station on the thingpark community but it seems like the gateway is not getting active. I am using the gateway cloudgate from option. On the status page, I can see that the gateway is in not connected state, the radio in
unable to Connect Kerlink Istation Gateway to thingpark community throught (cellular network)
i have a kerlink istation gateway which is already integrated to the Thingpark community throught the ethernet interface but when i try to connect using SIM card (cellular network) its not working although all required parameters are there .
Device data cant be processed and unexpected Downlinks for SF
Hi, one of my device (EA79E055D0365B08) is sending data via GWs( 1000098E and 1000063C) with good reception (RSSI : -77 & -81 respectively) at SF7. But recently (I guess last 3 weeks) I got following email: Device EA79E055D0365B08: Node uses higher data
Minihub not connecting to ThingPark
Hi, we have bought from you a Gemtek/Browan Minihub gateway https://market.thingpark.com/gemtek-minihub-v1-5-wifi-indoor-lorawan-gateway.html Following your indications, it has been connected to a wifi network https://docs.thingpark.com/thingpark-enterprise/7.1/Content/BS-installation-guides/Configure-WiFi-connectivity.htm
User is not logged in
Hello, We are facing a problem with the use of the API. After a while of using the API we get an error message 'User is not logged in'. Before, when we had this problem we would refresh the connection but now it doesn't work anymore. Can you tell us what
MQTT Broker
Hello, Our MQTT broker no more transmitted the downlinks whereas we are well subscribed to this topic. Do you have an explanation ? THanks in advance,
Packet Loss on SF7 in the Public Network on ST32L Based ST50H Module
Hi , Greetings, I am using STM32WL based ST50H module .It is running on Lorawan Stack 1.0.3. I am facing packet loss issue on this module ,particularly when ADR shifts to SF7.I have tried high gain antenna also, but no luck. The Network shows normal Network