Kerlink iFemtoCell-evolution unexpected offline period

Kerlink iFemtoCell-evolution unexpected offline period

Kerlink iFemtoCell-evolution unexpected offline period

Base station: Kerlink iFemtoCell-evolution LRR-UUID: SIM/APN: iot.melita.io (Melita M2M SIM, roaming as Vodafone.de 4G)

Issue

The base station went offline (no LRC connection) for an extended period - last confirmed activity ~2026-08-15 00:00 UTC, self-healing reboot triggered 2026-08-24 06:17 (log: "No LRC connection during more than 5400 s => reboot #1"). On-site power-cycling by our field partner did not restore connectivity. The unit only came back online once brought to our office and connected via Ethernet.

What we've verified since

  • Cellular (wwan0) connects cleanly: APN correct, IP assigned (10.32.18.251), zero interface errors/drops, ~121ms average RTT, throughput up to 69-76 Mbit/s, 3/5 signal bars - no sign of a weak or marginal connection.
  • Failover configuration (primary/secondary, Available/Active) is correctly set and functioning.
  • No error entries found in on-device logs for the outage window - the rotating daily log files had already overwritten that period by the time we investigated.

Question for Actility

Given cellular now tests as healthy, the failure pattern (working normally, then completely dark for ~9 days, unaffected by a local power cycle, only recovering once moved to a different location) doesn't look like a weak-signal issue. Can you check on your side:

  1. Any SIM-level event (data cap, suspension, provisioning issue) on this SIM between 2026-08-15 and 2026-08-24?
  2. Any recorded network-server-side connectivity issue for this LRR-UUID in that window?
  3. Whether an offline-alert/notification can be configured for this base station going forward, so we're notified immediately rather than discovering an outage days later.