Hanged device once connected with Actility cloud
When I tried to attach MultiTech with Actility I download something called LRR on the gateway it was required from actility cloud then the gateway rebooted after that I didn’t attach with the gateway via Ethernet. I communicated with MultiTech Technical
LTE connection
good morning I hope you are well I have a question regarding the LTE connection, in the status field it appears that the status is "Not connected", and I don't understand why. In the interfaces field I get the IP address of the sim card that I have in
Interop US915, test 4.2.1.1 failed (RxParamsSetupReq)
Hello All, Using interop tool for AN US915 device, I have a problem to run successfuly the 4.2.1 test. RxParamsSetup seems ok DevStatusReq on RX1 seems ok But the test fails on DevStatusReq sent on RX2. The DevStatusReq is sent on Rx2 using 923.3 MHz
Interop AU915, test (2.2.5 RX2 window) failed
Hello, While testing the AU915 device with Interop Engine, the test fails at 2.2.5. The error message is: "Ignore DevStatusReq because not sent through RX2... DevStatusReq unconfirmed downlink has been queued. Device did not respond to commands sent through
Need address for TLS target from Gateway to Thingpark
I am trying to set up firewall rules for using TLS encryption from my onsite gateway's to both the community and US Production Thingpark servers. This is what my firewall is blocking but it is not a target that can be added to a firewall. The gateways
OTAA Device profile
Hi, In TP Community, where can I change the OTAA device profile to set RX1 to 5s instead of 1s. Regards, Sylvain
Connectors to application too slow on TPC
Hi, I first blamed my server capacity to deals with my LoRaWAN messages but I've found out that the problem might come from TPC (or TPX IoT FLow). I've set up two connectors with TPX IoT flow on two different servers : One MQTT connection to my HiveMQ
Fail to create MQTT connection
Hello! I am trying to create a mqtt connection but it report fail and was closed like the picture below. I used a mqtt client to check but fail to connect also. Please support me with this. Thank you.
Azure IoT Central Connection error events: Device null
We recently created an Azure IoT Central connection to route data from TPE to our IoT Central App and immediately started getting the following integration errors: error - Connection uplink failed: Uplink failed: Could not open device 24E124136C40XXXX
Radio Error on Conduit
I've been trying to test ThingParkCommunity with my Conduit IP67 BS, but after I got to connect it to TPC it displays a "Radio Error" message, I've read other topics in the forum and I think it may be that ports 21 and 22 are not open on my network. Right
Removing ThingPark LRR
I added a Multitech Conduit gateway to ThingPark by flashing the firmware provided. How do I rollback to the original Multitech firmware? I only have access to SUPLOG
Computing datarate given packet metadata
I've connected my Actility device to Datacake, and I want to store the uplink packet's data rate. The difficulty is that this is not part of the packet metadata. Below is an example of the metadata. For US915, you can determine the data rate from the
Issue: Gateway met High Disk Usage.
Our gateway - Browan Pico Next L0006 was config LRR image to use on Actility Thingpark Enterprise and we tried access the gateway to check the issue but it was denied us SSH by root user. The issue may caused by something like the log files so we will
Downlink encoder driver
Hi, I use a custom Driver for an end-device (uplink decoder and downlink encoder). The decoder works but for the downlink encoder I can't find in the documentation the JSON object properties to send to ThingPark. When I send a downlink raw payload I used
Issue to connect my abeeway compact tracker
Hello, I cannot add my abeeway compact tracker to the thingpark server. I follow the procedure to add a abeeway connection "provisionning your trackers on Thingpark enterprise" and add my device. But I am stuck in initialization of my device. I tried
Roaming data from other Network Server to Actility
I want to know that is there anyway that allow roaming lora packets from other NS (for example TTN, Chiprstack) to Actility NS Thank you.
What is client_id and client_secret
ive tried to put in me email and password but it still does not work. May i know what is needed?
Sensors Stamping Time
I combine data from Actility Cloud to SCADA system so I extract the stamping data time but in Europe time zone so I need to change the time zone to Saudi Time. How can I do that?
Connect Multitech conduit through basics station and cups
Hi, I am connecting a Multitech conduit to thingpark community using Basics station. I have setup the URI, Station config, and get the server cert from "https://www.amazontrust.com/repository/AmazonRootCA1.pem" as in the pic: But the base station in thingpark
Connecting a Cisco IXM with a Thingpark community account
I have a Cisco IXM and I am trying to connect using a Community account. I need to know what the entries are that I need to add using the SUPLOG utility backhaul settings. I am not sure what host name to use.
Joined but No Communication (Delivery Status:Failed)
Hello We are waiting for your help regarding a situation we have seen in a LoRaWan project where we use Actility. The server sends a join accept message to the end device and the end device receives this accept and joins.The server sees this device as
Configuring Downlinks on Datacake
I'm trying to configure a connection for downlinks on Datacake, and I'm confronted with the dialog box below. There is a field for the "Target profile identifier." In the description, they say that the identifier "must already be configured within the
Adeunis Modbus LoRa Sensor
Dear Actility Team, I hope this question find you well. I have a problem with Adeunis Modbus LoRa Sensor. When I tried to collect any negative value. I received value :64536. I have a Water flow sensor sends a negative value which mean the direction of
RisingHF gateway
Dear actility team, I have a RisingHF gateway with the Packet forwarder eu868.json configuration, I would like to add this stationary base to thingparks, I already have an account and I have tried to add it as a generic one, but I think I have some wrong
Authentication failed when creating a MQTT connection
Hello, I followed the user guide below to create a mqtt connection on Thinkpark Community. But for some reason, the server was not authorized to connect. Please support me this issue. Thank you!
Adding Dragino TrackerD
Hello! Please add configuration to setup Dragino TrackerD.
connectivity issue with azure eventhub
I'm having issue in connecting with azure event hub. getting error " error - Connection uplink failed: Uplink failed: Topic ehp1 not present in metadata after 60000 ms."
Interop US915: Too many uplink packets to validate test
We are having difficulty running the N° test without a hitch. It works once in 4 or 5. We often get the error: "Too many uplink packets to validate test" See screenshot below. Note that we know that one of the frequencies is not listened to here (903.000MHz
Base station With Multitech gateway
How can I get the (Server Cert, Gateway Cert and Gateway key)
MQTT Configuration
I have an MQTT Server hardware and its IP is changeable with format (xxx.xxx.xxx.xxx). when I try to add this IP like (192.168.2.5).but I can't do that because I received this message The property hostName is not allowed to have value 192.168.2.5 for
Unable to add base station - A base station with the same LRR UUID already exists
Hello all! I´m trying to add a Cisco IXM base station to ThinkPark Platform but it gives me an error: The LRR UUID must be unique. A base station with the same LRR UUID already exists. Can the LRR UUID be changes? I´m new at this technology/solution.
Interop does not start the first Join test "it stays Queued"
Hello, All said in the Title, however here are some screenshots : - First shows the Joined test stucked as "queued" (interop screen), - Second, just to show that I tried several joins that were ok on Wireless logger. - PS: News from this morning, it seems
Thingpark Interrop Engine access
Hello all, Last year I could connect to ThingPark Interop Engine and make a few tries with it. I would like to renew some tests, by my Thingpark login/profile does not work anymore to connect to https://ecosystem.actility.com/interop/front/?page=Interop.
Cannot connect Multitech Conduit to Thingpark
Hi, I have an issue connecting a Multitech conduit MTCAP gateway to Thingpark. I logged into "support" user to generate the certificate key pair, I used the public key when adding the base station to thingpark, but the gateway is still in initialization
Basics Station and CUPS, LNS: Certificate problems
I use a Miromico Gateway MiroEdge, where no image is provided. I tried to use the Basics Station Setup, but I fail with the authentification. I have these options to provide the certificates: I created the AmazonRootCA1 on the gateway and put it into
I keep getting this error on the Wirnet iStation Gateway when chaging the band to the EU863-870 (16 Channels) Band.
Radio Error Kerlink Wirnet iStation
I have done everything and the gateway is connected to actility but I keep getting radio error, am I missing something here ?
How to access web config after installing LRR
I installed LRR package on my Kerlink Wirnet iStation and it is connected to actility without any problems, but I cannot access the web config through the ip address anymore, page keeps loading. Why ?
Configuration of Abeeway trackers usin ADM
Hello there. I've an access to ADM but how can i insert devices to it. I do search to find the devices but with no success. Should the devices be registered by the support first? I have a smart Padge and a compact tracker. Thanks
Tektelic Kona Micro Cellular not Applying/comitting
I have a Tektelic Knoa Micro that successfully brings data back over ethernet but not over cellular. I am selecting wwan0 and then confirm. The config lists modified but when I hit apply it says please wait and never changes. Screenshots attached.
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