• LTE connection

    good morning I hope you are well I have a question regarding the LTE connection, in the status field it appears that the status is "Not connected", and I don't understand why. In the interfaces field I get the IP address of the sim card that I have in

  • Chirpstack packet transformer - "UPLINK_CODEC" "error"

    We are trialing the "Chirpstack packet transformer" option for our MQTT connection however, with this enabled we get the following for any MAC data up commands: { "devEUI" : "xxxx", "deviceName" : "xxx", "type" : "UPLINK_CODEC", "error" : "either driverId

  • Device not able to connect to Thingpark lorawan network

    Hello, I added a Kerlink gateway running basic_station packet forwarder to TPCP, then try to connect a device to it. But the TPCP always shows "no uplink" for this device. I've tried both "OTAA" and 'ABP". Looking at the basic_station log in the gateway,

  • Where to get "One-Time Code" when login to TPCP?

    Hello, The login page ask for the "One-Time Code" when my colleague tried to login to: "community.thingpark.org". The code was not delivered by email, may I know where to get the code? Thanks!

  • Abbeway compact tracker. Losing data when gateway is offline

    Can Abbeeway compact tracker backup data when gateway is offline?

  • motorola MC-EDGE connection to Actility

    I am trying to affiliate the motorola MC-EDGE to Actility but it does not work, the version does not appear in the LRR software version field, I don't know what I need to be able to affiliate it, can you please help me? Thank you very much.

  • Can we configure routing for an api to post location data regularly ?

    So what i want to store the location data in a different database, for that i will need to get the data, as it is in objenious, it's very easy you just need to configure the routing to a new url so it posts the data regularly (you can checkout for this

  • what's the correct way to use the API and why am i getting 400 response ?

    Hello, So I am new to the whole thing and I am trying to access the api, i followed the documentation and used the swagger-ui, but i always end up with a 400 response. { "code": 400, "message": "Bad request: Invalid client id or secret", "errorId":

  • what's the difference between Actility UI dashboard and Abeeway dashboard ? are they the same thing ?

    Hello, I have a question, I am using Micro Abeeway Tracker V3.1, currently I am loggining from here : https://community.thingpark.io/thingpark/abeewayDeviceAnalyzer/index.php?dxprofile=community-api but i lately discrovred this UI : https://community.thingpark.io/tpe

  • Device Update (PUT) failure using API (axios) and/or SwaggerUI

    Hello, we face a problem trying to update a specified device field using the API. When we try to update the routeRefs using (PUT) /device/{deviceRef} with the new routeRefs json { "routeRefs": [ "XXXXX", "YYYYY" ] } server responds with "Request failed

  • Station offline problem

    The gateway uses the basic station to connect to the TPE and there is a problem of random offline, Could it be a network problem? Sometimes for more than 20 minutes, Sometimes 3-4 minutes, Any suggestions for unstable connections? But the gateway connected

  • GW Kerlink Ifemtocell - LRR - Activate web portal

    Hello, We have a wirnet ifemtocell evolution connected to Thingpark with the proper LRR image installed. We would like to activate the availability of the portal web as it is possible with the original firmware keros. Please, can yuo help us with th instructions

  • License Renewal

    Hello, I have some doubts regarding the license renewal process. What are the communication channels that inform about the licensing renewal process for a TPE-OCP On-Prem solution? How is the process done? Thank you.

  • Reset password of cockpit credentials on a TPE-OCP On-prem solution

    Hello, I have a problem, I don't have access to the TPE-OCP On-Prem cockpit server and I need to perform a password reset.

  • Gemtek MiniHub not connecting to Community Thingpark

    Hello, We bought from Thingpark Market a Gemtek MiniHub base station for which we setup the WiFi (solid green light on the base station LED), however it stays in "Initialization" state on the community Portal. Do you know how we might fix the issue ? 

  • MAC Command - Battery level

    Hi, I am using Actility Thingpark portal and I have the following question: I want to monitor the battery level of the device but the power source field displays the message "No information" (see the attached file). How does it work the battery status

  • Configuration Issue - Browan Micro Outdoor Gateway

    Hello, Recently I acquired a pre-configured Browan Micro Outdoor Gateway. I connected it with my local network at home via ethernet cable but I cannot access it via SSH neither by AP. Can I get some support? Do I need to install any image on it?

  • Kerlink IFemtocell connected but Connection "Radio Error" and LoRaWAN Radio Status stop all the time

    Hello, I flashed the image and the gateway Kerlink Ifemtoncell is connected now with Thingpark but the connections shows like "Radio Error" and LoRaWAN Radio Status stop all the time. I activate the radio but it goes stop some minutes then Also I tried

  • hello, the company of the device told us that we must Connect the device to the application of the gateway, how can I do this?

    hello, the company of the device told us that we must Connect the device to the application of the gateway, how can I do this?

  • Password for the tool Suplog of the Base Station Binary

    Hello, I just had a problem and I'm contacting you to ask for your help. When I started to configure my GW, on my free community server, I saw at some point that I had to have credentials to connect to a tool called "SUPLOG". But, I'm not an Actility

  • API does not return appKey

    Hi, I'm using the "ThingPark Enterprise - Dx-Core API" and "GET /devices". The API works and I get a response, but I wish to also retrieve the device appKeys in this API call. It does not include this data in the response, but it does include devEui,

  • ADM : how to get the geo coordinates

    I would like to know how to configure my Abeeway Micro Tracker V3 in order to see its geolocation coordinates in the ADM interface. According to the Device configuration, the Geolocation technologie mode is enabled and it's set to GPS, but I do not receive

  • GW Milesight UG67 - No image available to install

    Hello, I am trying to download the image for the GW Milesight UG67 but is not possible to select in the list. Please let me know if there is a link where is possible to download the image and the steps to install. Thanks.

  • Detail about Vietnam 8 channel imported region.

    1. Which channel (frequencies) included in this region? 2. Which ISM band that "Vietnam 8 channel imported region" based on AS923 or AU915? 3. Which channel (frequencies) that nodes will use to join to Actility

  • Add Dragino DLOS8N gateway to Thingpark Enterprise

    Hi Team, I want to add Dragino DLOS8N gateway to Thingpark Enterprise but on the create gateway page, I don't see any option to choose Dragino. So can I use Generic option to add this kind of Gateway.?

  • Access to Actility FUOTA documentation​

    Hi, We would like to access documentation for FUOTA which can be found at the following link:  https://docs.thingpark.com/thingpark-fuota/1.4/Overview/ It keeps asking for an Azure login. How can we get those documents? Best regards.

  • RAK WisGate Edge Pro RAK7289CV2

    Can you give me the basic configuration parameters for this Gateway on Actility? LRR-UUID, where to find it? Also the parameters on the Gateway side, please.

  • Failed to retry TCURI from CUPS and Router rejected or retry limit reached

    Hello, We pursued the official documentation [Implementation Steps - Easy LoRa Basics™ Station setup for Actility TPCP - ThingPark Community] to register the SX1307 IOT Starter Kit on Actility Console.  However, after following all steps as per the documentation,

  • ThingPark Wireless and Node-Red

    Hi everyone,  I have just started working on a project using EM500 sensors connecting to Spark-IoT. I have the devices connecting, no worries at all. But I am struggling to figure out setting up the endpoint to get the data from ThingPark Wireless to

  • Converting semtech iot sx1301 starter kit from TTN to Actility

    Hi We have an IOT Starter Kit which has been configured for TTN and would like to convert the same to Actility. A documentation on converting the same would be very helpful Thanks and Regards Rajavelu

  • TNIT100915 on Thinkpark

    I have a few TNIT100915 trackers and would like to know if they can be enabled on the ThinkPark Enterpise? Has anyone had any experience with them?

  • Gateway Kerlink - SSH - SUPLOG - Support Acoount Pass?

    Hello, I have installed the image in my Kerlink Wirnet ifemtocell and it is Ok, verifying. Now I have to use the SUPLOG to obtain the LRR-UUID but following the instructions is necessary to connect with Support account by ssh and I don't know the password.

  • SSH login details - Regarding

    Hello Everyone. Gateway: Ufispace Gateway Picocell V1.5 (THINGPARK READY) https://market.thingpark.com/ufispace-enteprise-pico-cell.html    I would like to know the login user id and password for root/admin SSH access. Also how to get the LRR UUID and

  • smart badge pairing

    I am desperately trying to pair a smart badge via the ios apli on iphone. When starting the device, it blocks at 25%. And indicates a 500 error code. Can you help me please. I already uninstall and reinstall the app on my iphone and it doesn't change

  • Gemtek/Browan WAPS-232N IOT Access Point

    I have an IOT Access Point with opdk-3.00.27. I want to enable it on the ThingPark Enterprise of Actility, since I have already some sensors and one gateway there.  I cannot establish a working connection with the gateway. Any ideas?

  • unable to Connect Kerlink Istation Gateway to thingpark community throught (cellular network)

    i have a kerlink istation gateway which is already integrated to the Thingpark community throught the ethernet interface but when i try to connect using SIM card (cellular network) its not working although all required parameters are there .

  • Product not appearing in drop-list

    Hi team, I'm the customer support representative of Sensoterra. My client wants to use Spark LoRaWAN network to connect our end-device (Soil Moisture Sensors), but our sensors do not appear on the product range in your pre-populated drop-down lists of

  • Enabling Uplink Forwarding to URL endpoint

    I have some IoT devices that are registered on ThingPark platform. They send uplinks over LoRaWAN network. I need to forward those uplinks/payloads to a URL endpoint. How do I do that? How do I create a new server application? Is that even related? Thank

  • Azure IoT Bug notice (11/2022) : Please read if you are suddenly unable to connect to Microsoft Azure IoT Hub.

    Overview Symptom: Your connection to IoT Hub is « CLOSED » and a restart doesn’t change anything There is a rolling upgrade of Azure IoT Hub services from 'v1' to 'v2', unfortunately it introduces a regression during authentication for which there is

  • Device data cant be processed and unexpected Downlinks for SF

    Hi, one of my device (EA79E055D0365B08) is sending data via GWs( 1000098E and 1000063C) with good reception (RSSI : -77 & -81 respectively) at SF7. But recently (I guess last 3 weeks) I got following email: Device EA79E055D0365B08: Node uses higher data

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  • Most Discussed Topics

  • what's the correct way to use the API and why am i getting 400 response ?

    Hello, So I am new to the whole thing and I am trying to access the api, i followed the documentation and used the swagger-ui, but i always end up with a 400 response. { "code": 400, "message": "Bad request: Invalid client id or secret", "errorId":

  • License Renewal

    Hello, I have some doubts regarding the license renewal process. What are the communication channels that inform about the licensing renewal process for a TPE-OCP On-Prem solution? How is the process done? Thank you.

  • what's the difference between Actility UI dashboard and Abeeway dashboard ? are they the same thing ?

    Hello, I have a question, I am using Micro Abeeway Tracker V3.1, currently I am loggining from here : https://community.thingpark.io/thingpark/abeewayDeviceAnalyzer/index.php?dxprofile=community-api but i lately discrovred this UI : https://community.thingpark.io/tpe

  • GW Kerlink Ifemtocell - LRR - Activate web portal

    Hello, We have a wirnet ifemtocell evolution connected to Thingpark with the proper LRR image installed. We would like to activate the availability of the portal web as it is possible with the original firmware keros. Please, can yuo help us with th instructions

  • Can we configure routing for an api to post location data regularly ?

    So what i want to store the location data in a different database, for that i will need to get the data, as it is in objenious, it's very easy you just need to configure the routing to a new url so it posts the data regularly (you can checkout for this