• Cannot Access Context in Device Driver

    According to the documenation at https://github.com/actility/device-catalog/tree/main/template/sample-vendor/drivers#driver-functions there should be a context available to use for storing a driver's historical data. However, I am unable to use the said
  • Adding Dragino TrackerD

    Hello! Please add configuration to setup Dragino TrackerD.
  • Need address for TLS target from Gateway to Thingpark

    I am trying to set up firewall rules for using TLS encryption from my onsite gateway's to both the community and US Production Thingpark servers. This is what my firewall is blocking but it is not a target that can be added to a firewall. The gateways
  • Configuring Downlinks on Datacake

    I'm trying to configure a connection for downlinks on Datacake, and I'm confronted with the dialog box below. There is a field for the "Target profile identifier." In the description, they say that the identifier "must already be configured within the
  • I keep getting this error on the Wirnet iStation Gateway when chaging the band to the EU863-870 (16 Channels) Band.

  • Activate class B Gateway

    In the base station configuration I have class B with an error according to the documentation in advanced it can be activated but it does not appear or the other thing is that there is no gps receiver I have images but the platform does not let me attach
  • adding Tektelic Micro Gateway

    After install the LRR , I send the 'reset' command . is it same with reboot command ? Thus , I have installed the 2.6.81 LRR onto my gateway and the original password Tektelic no longed works ,so how do I get the new SUPLOG password?
  • Microtracker does not show up on ADM

    Hello, We recently got a Abeeway Micro Tracker. Firmware 2.4.1. We have a gateway enrolled with the TTN, I followed the steps in ThingPark X Location Engine Network Interface Translator setup guide but the device doesn't show up on the ADM. I have "added"
  • Getting LLR image for Milesight

    Hi, I'm trying to get the LLR image for my Milesight UG65, but i'm having this error. I've been getting the same message for the past 3 days, and am unable to set it up in my account. Please advice
  • Revert Browan Micro LoRaWAN Gateway to original (Browan) configuration

    Can you please help me to revert my Browan Micro GW to its original configuration - I bought it from the ThingPark Store and it came configured for ThingPark Community, but I would like to use it with my own backend instead. Thank you in advance
  • Configuration Issue - Browan Micro Outdoor Gateway

    Hello, Recently I acquired a pre-configured Browan Micro Outdoor Gateway. I connected it with my local network at home via ethernet cable but I cannot access it via SSH neither by AP. Can I get some support? Do I need to install any image on it?
  • Advantech wise-6610 base station

    I'm trying to connect the Advantech wise-6610 with the actility community platform. But when I try to download the Advantech wise-6610 Base station it states that the resource is currently unavailable. When will this be available?
  • Gateway Kerlink iFemtocell not connect to ip 10.152.12.10 /10.152.22.10

    The gateway does not connect to ip 10.152.12.10/10.152.22.10. if you set ip "lrc-dev.thingpark.com" in the Backhaul settings, the gateway connects, but the parameters from the server are not set (frequencies, turning on the radio module) https://doc
  • Cannot delete Gateway

    Since last update i am trying to delete a Gateway and that's not possible.  I get this Error An unexpected error occurred while trying to handle your request. Please retry the request and contact your administrator if this problem persists. Error details:
  • Announcements

  • Azure IoT Bug notice (11/2022) : Please read if you are suddenly unable to connect to Microsoft Azure IoT Hub.

    Overview Symptom: Your connection to IoT Hub is « CLOSED » and a restart doesn’t change anything There is a rolling upgrade of Azure IoT Hub services from 'v1' to 'v2', unfortunately it introduces a regression during authentication for which there is
  • Most Discussed Topics

  • FUOTA stuck at stage 4/5 DataFragment

    Hello Support, I'm testing the FUOTA service, binary file download campaign. The timesync, multicast session setup stages were successful, and my device (STM32WL) successfully switch to Class-C waiting for data fragments. But the device stays there forever
  • No downlink data when running FUOTA Campaign

    I have create many times for running Campaigns. But always failed without any downlink package. This situation is not happened before April, 17th. Any ideas to trigger the campaigns ?
  • Problème d'activation de passerelle et de génération de clé publique sur ThingPark Community

    Bonjour, Je rencontre des difficultés pour activer ma passerelle et générer la clé publique nécessaire sur la plateforme ThingPark Community. Malgré mes tentatives via l'interface web et en SSH avec PuTTY, je n'ai pas réussi à finaliser ces étapes. Je