FUOTA stuck at stage 4/5 DataFragment
Hello Support, I'm testing the FUOTA service, binary file download campaign. The timesync, multicast session setup stages were successful, and my device (STM32WL) successfully switch to Class-C waiting for data fragments. But the device stays there forever
Problème d'activation de passerelle et de génération de clé publique sur ThingPark Community
Bonjour, Je rencontre des difficultés pour activer ma passerelle et générer la clé publique nécessaire sur la plateforme ThingPark Community. Malgré mes tentatives via l'interface web et en SSH avec PuTTY, je n'ai pas réussi à finaliser ces étapes. Je
Support password incorrect!
Hello, I have just installed and configured LRR on a Kerlink iStation KerOS 5.11. After the final reboot I can no longer access the shell of the GW. I have changed the support password and documented it. Unfortunately, it seems that the GW no longer accepts
How to connect Arduino MKR WAN 1310 to ThingPark Enterprise All In One using OTAA (No AppEUI field available)
I am currently using ThingPark Enterprise All In One version 2.1.1, installed on a Kerlink Wirnet iFemtoCell 923 LoRa gateway. Our company utilizes the Arduino MKR WAN 1310 for equipment condition monitoring, and we would like to connect it to ThingPark
Wrong time for LoRaMAC DeviceTimeAns
Hello, I noticed an issue with the information sent by ThingPark Community (Product version 8.0, Application version 4.22.1). When a device sends the LoRaMAC DeviceTimeReq command, the server should respond with the DeviceTimeAns, which includes the time
Cannot Access Context in Device Driver
According to the documenation at https://github.com/actility/device-catalog/tree/main/template/sample-vendor/drivers#driver-functions there should be a context available to use for storing a driver's historical data. However, I am unable to use the said
Cannot onboard and delete Gateway
I onboarded a new gateway on TPE as usual but this time it got stuck at Initialization and cannot be online. I check the gateway at local and it already received internet, i had experience and did the onboarding successfully many times. Then i tried to
Issue to connect my abeeway compact tracker
Hello, I cannot add my abeeway compact tracker to the thingpark server. I follow the procedure to add a abeeway connection "provisionning your trackers on Thingpark enterprise" and add my device. But I am stuck in initialization of my device. I tried
Adding Dragino TrackerD
Hello! Please add configuration to setup Dragino TrackerD.
Problem add Gateway Milesight
Good afternoon, we are adding a milesight gateway and the following problem appears Conflict An unexpected error occurred while trying to handle your request. Please Please try the request again and contact your administrator if the problem persists.
Device not connecting: A DevNonce Attack
Hello Acility, We have designed our own LoRaWAN sensor module that seems to work on TTN and other LNS, but on your LNS we get the following error, see below picture. Could you elaborate on what the problem could be (we have an idea ourselves), and is
Hanged device once connected with Actility cloud
When I tried to attach MultiTech with Actility I download something called LRR on the gateway it was required from actility cloud then the gateway rebooted after that I didn’t attach with the gateway via Ethernet. I communicated with MultiTech Technical
Interop US915, test 4.2.1.1 failed (RxParamsSetupReq)
Hello All, Using interop tool for AN US915 device, I have a problem to run successfuly the 4.2.1 test. RxParamsSetup seems ok DevStatusReq on RX1 seems ok But the test fails on DevStatusReq sent on RX2. The DevStatusReq is sent on Rx2 using 923.3 MHz
Interop AU915, test (2.2.5 RX2 window) failed
Hello, While testing the AU915 device with Interop Engine, the test fails at 2.2.5. The error message is: "Ignore DevStatusReq because not sent through RX2... DevStatusReq unconfirmed downlink has been queued. Device did not respond to commands sent through
Need address for TLS target from Gateway to Thingpark
I am trying to set up firewall rules for using TLS encryption from my onsite gateway's to both the community and US Production Thingpark servers. This is what my firewall is blocking but it is not a target that can be added to a firewall. The gateways
Connectors to application too slow on TPC
Hi, I first blamed my server capacity to deals with my LoRaWAN messages but I've found out that the problem might come from TPC (or TPX IoT FLow). I've set up two connectors with TPX IoT flow on two different servers : One MQTT connection to my HiveMQ
Fail to create MQTT connection
Hello! I am trying to create a mqtt connection but it report fail and was closed like the picture below. I used a mqtt client to check but fail to connect also. Please support me with this. Thank you.
Azure IoT Central Connection error events: Device null
We recently created an Azure IoT Central connection to route data from TPE to our IoT Central App and immediately started getting the following integration errors: error - Connection uplink failed: Uplink failed: Could not open device 24E124136C40XXXX
Issue: Gateway met High Disk Usage.
Our gateway - Browan Pico Next L0006 was config LRR image to use on Actility Thingpark Enterprise and we tried access the gateway to check the issue but it was denied us SSH by root user. The issue may caused by something like the log files so we will
Configuring Downlinks on Datacake
I'm trying to configure a connection for downlinks on Datacake, and I'm confronted with the dialog box below. There is a field for the "Target profile identifier." In the description, they say that the identifier "must already be configured within the
Authentication failed when creating a MQTT connection
Hello, I followed the user guide below to create a mqtt connection on Thinkpark Community. But for some reason, the server was not authorized to connect. Please support me this issue. Thank you!
Unable to add base station - A base station with the same LRR UUID already exists
Hello all! I´m trying to add a Cisco IXM base station to ThinkPark Platform but it gives me an error: The LRR UUID must be unique. A base station with the same LRR UUID already exists. Can the LRR UUID be changes? I´m new at this technology/solution.
Interop does not start the first Join test "it stays Queued"
Hello, All said in the Title, however here are some screenshots : - First shows the Joined test stucked as "queued" (interop screen), - Second, just to show that I tried several joins that were ok on Wireless logger. - PS: News from this morning, it seems
Thingpark Interrop Engine access
Hello all, Last year I could connect to ThingPark Interop Engine and make a few tries with it. I would like to renew some tests, by my Thingpark login/profile does not work anymore to connect to https://ecosystem.actility.com/interop/front/?page=Interop.
Cannot connect Multitech Conduit to Thingpark
Hi, I have an issue connecting a Multitech conduit MTCAP gateway to Thingpark. I logged into "support" user to generate the certificate key pair, I used the public key when adding the base station to thingpark, but the gateway is still in initialization
I keep getting this error on the Wirnet iStation Gateway when chaging the band to the EU863-870 (16 Channels) Band.
Radio Error Kerlink Wirnet iStation
I have done everything and the gateway is connected to actility but I keep getting radio error, am I missing something here ?
Negatie SNR with UfiSpace gateway
Hello I have problem with data lost in communication with UfiSpace gateway. The download data lost is sometime about 20%. The download massages parameters on end device are SNR: -9 dB and RSSI: -71 dBm. I have read the SNR should be positive to sucessfull
Activate class B Gateway
In the base station configuration I have class B with an error according to the documentation in advanced it can be activated but it does not appear or the other thing is that there is no gps receiver I have images but the platform does not let me attach
Adding AT101-868 milesight tracker
Please help me to add my devices- milesight AT101 tracker. I can't find in menu list.
Integrating sensor data with Power BI
Hello everyone, I'm currently working on connecting my sensor to a LoRaWAN gateway, and I'm configuring it within Actility ThingPark Enterprise. My goal is to visualize the sensor data on a Power BI dashboard. In Power BI, I've created a push URL, which
Remove Thingpark LRR from a Tektelic Gateway
I have done this command to remove the thingpark lrr and revert the original one. But, there is no such file directory and when I entered the reboot command , the IP address change. It still can connect to the SSH and tried to open the KonaFT but no gateway
Tracker not found
I am facing problem which my smart badge could not find using Abeeway Apps tracker. I already followed the instruction of the article about " tracker not found " but still it does not appear. Is it because I open the ADM also? or need to upgrade the MCU
Gemtek MiniHub not connecting to Community Thingpark
Hello, We bought from Thingpark Market a Gemtek MiniHub base station for which we setup the WiFi (solid green light on the base station LED), however it stays in "Initialization" state on the community Portal. Do you know how we might fix the issue ?
Cannot get access to Abeeway Device Manager (ADM)
Currently , I successful activate my smart badge but unfortunately it cannot access through ADM. As I following the guide which is set the URL as https://abeeway-eu-eco.thingpark.com:50540/ but the site cannot be reached. I also followed the Tunnel Interface
Problems Spectrum Analysis
Good morning, we have problems for network tests using Spectrum Analysis, when the scan is generated at the gateway, it generates an empty csv file where the graph is not shown, obviously I have attached images
milesight add device problem
Hi. I want to add milesight device(sensor) on thingpark. But i can't find milesight manufacture
adding Tektelic Micro Gateway
After install the LRR , I send the 'reset' command . is it same with reboot command ? Thus , I have installed the 2.6.81 LRR onto my gateway and the original password Tektelic no longed works ,so how do I get the new SUPLOG password?
warning: Received (SF9) > Expected (SFnull) for FCntUp (1)
Hello I keep getting warning from my device registered at ThinkPark: Received (SF9) > Expected (SFnull) for FCntUp (1): PProbably did not comply to ADR command I do not understand the value SFnull. I guess there suppose to be a spreading factor value.
Issues with Adding base station
Hi, I am trying to setup a base station on the thingpark community but it seems like the gateway is not getting active. I am using the gateway cloudgate from option. On the status page, I can see that the gateway is in not connected state, the radio in
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